Customer Care » Report A Water Problem

Report A Problem

Have you seen or do you suspect a sewer spill/overflow?

Immediate attention to stop a sewer spill/overflow, including a backup of sewage in your home, and mitigate any potential environmental or public health impacts is imperative, so please...

Report any sewer spill/overflow or sewage backup by immediately calling 478-464-5600 during normal business hours, or 478-464-5656 during weekends, holidays, or after hours.

Have you seen a water main break or a leak in the water distribution system?

Please report a water main break or a leak by calling 478-464-5600, during normal business hours, or 478-464-5656 during weekends, holidays, or after hours.

Are you experiencing a problem with your water or sewer service?

If you are experiencing a problem with your water or sewer service, contact our Customer Care Department at 478-464-5600, during normal business hours, or you can email us at Customer Inquiry Services, and we will respond to your inquiry by the end of the next business day.  In the event of an emergency, contact MWA Customer Care at 478-464-5600 during normal business hours, or call 478-464-5656 after hours. 

We apologize for any inconvenience or service interruption you may be experiencing.