Customer Care » Report A Water Problem

Report A Problem

We apologize for any inconvenience or service interruption you may be having as a customer of the Macon Water Authority.  To help you diagnose and/or report your problem to the proper staff at the MWA, please consider the following contacts for addressing specific issues:

For assistance in customer service/customer care, such as problems related to your meter, billing, recorded use of water/sewer, etc., or to report a problem within the MWA system or your water/sewer services at your home or business, please contact Customer Care at cstinq@maconwater.org or 478-464-5600.

For job announcements or employment information, please contact Kellie C. Giles at kwyatt@maconwater.org or 478-464-5646.

To inquire about capital projects, bids, or MWA maintenance work in the field, especially those with active construction sites, contact Randy Smith at rosmith@maconwater.org or 478-464-5642.

For all other inquiries, contact MWA Customer Care during normal business hours at 478-464-5656, or call 478-750-2007 after hours or in the event of an emergency.

Thank you for reporting problems or concerns within the MWA system or related to MWA water/sewer services, as we will do our best to address such issues immediately.