News and Notices
Customer Service Survey & Results
In the summer of 2004, random customers of the Macon Water Authority (MWA) were selected for a research project to provide Authority leadership with feedback on our customer service and other performances of the MWA. Their input and responses were presented to the leadership of the Authority and assisted us in improving our customer service operations.
As a follow-up to that original survey, another round of customers have been chosen at random to participate in a research project conducted by the MWA through the University of Georgia. The purpose of this is to provide us with feedback on several topics addressing their preferences for obtaining timely, important public information and news and developments at the Authority. In addition, we are attempting to find out customer's knowledge on certain subjects, so we might better inform them of MWA operations that impact their daily life and that can help save them money. If you are interested in taking the survey, please download the attached PDF file and complete the survey. 
Once complete, please return the survey to the Authority at:
Macon Water Authority
790 Second Street
P.O. Box 108
Macon, GA 31202-0108