The Macon Water Authority

790 Second Street • Macon, GA 31202-0108 • (478) 464-5600

News

Phone Circuits Down at MWA

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ATTENTION! Macon Water Authority’s phone circuits are down. We are not able to make or receive telephone calls. We appreciate your understanding and will update this information on the hour. Please try your call later or email us at cstinq@maconwater.org – Thank you.


Extended MWA Call Center Hours

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UPDATE!! Macon water Authority is here for our customers. We will temporarily extend communication hours this coming Monday, Tuesday, and Wednesday. MWA appreciates you!


Online Payments and updated FAQs are available now!

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Phew! Macon Water Authority had a very busy but successful first day with the new customer billing software. Our call center, business office, and drive through are now closed for the evening. If you would like to make a payment online, you may do so by selecting either “Guest Payment”...


New customer service software is coming!

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The Macon Water Authority (MWA) will be transitioning from a decades old Customer Service Software to a new Customer Billing and Financial Software System called Cayenta. The “go live” date for the new MWA software is Wednesday April 4, which will require the Authority to close its business offic...

Tagged: mwa, macon water authority, cayenta, mwa customer service, mwa customer care, mwa customer service software, mwa customer billing and financial software


Rena Self honored for 26 years of service

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During the Macon Water Authority (MWA) January Meeting, the Board of Directors honored one of the utility’s employees upon her retirement for diligently and faithfully rendering excellent service to the Authority and its customers. Annice “Rena” Self, Accounts Payable Coordinator, served the MWA ...

Tagged: mwa, macon water authority, mwa finance department, mwa accounts payable coordinator, rena self


FAQ's of the MWA

Do you have questions about the MWA? Check out our FAQ’s, which include topics that may be of interest.

View Common Questions »

Businesses Welcome

The MWA supports economic development in our community. That starts with us providing quality service to you.

Establish New Water Service »

Career Opportunities

The MWA is a great place to work, with career opportunities. We may have a job opening ideal for you.

View Career Opportunities »

Projects & Bids

For those seeking to do business with the MWA, check out our project bids, tabulations, awards, and more.

View Projects & Bids »