The Macon Water Authority

790 Second Street • Macon, GA 31202-0108 • (478) 464-5600

Career Opportunities


Training and Development Officer - Business Processes and Procedures


Description:

Compensation Philosophy:

 The Macon Water Authority (MWA) compensation philosophy states that the starting salary for each pay grade will be competitive and fair based on the minimum requirements of each position. For candidates with a combination of knowledge, skills, and experience above the minimum requirements, MWA has the ability to offer a starting salary between the minimum and mid-point, with a possibility of a salary closer to the mid-point.

 

Job Summary:

Responsible for improving the productivity of our organization’s employees (This role is primarily focused on Billing, Customer Care, and Field Services; however, some training may be applicable for other MWA departments and employees).  Responsible for the effective development, coordination, and presentation of training and development programs for all employees on our Business Processes and Procedures.  Assess departmental developmental needs to drive training initiatives.  Identify and arrange suitable training solutions for employees.  Actively search, creatively design, and implement effective methods to educate, enhance performance and recognize employee performance.

 

Responsibilities:

  • Develop curriculum and training programs for all business operating processes (Cayenta, Cityworks, ERP – Procurement, GIS, and all other programs essential to Customer Care and Field Services).
  • Conduct follow-up studies of all completed training to evaluate and measure results
  • Modify programs as needed; develop effective training materials utilizing a variety of media.
  • Develop trainer development programs and coach others involved in training efforts, providing effective growth and development opportunities.
  • Develop and maintain proper communications such as bulletin boards and newsletters to ensure employees know of training events and general information.
  • Remains current on developments in training and instructional methodologies including technology enhancements and attends periodic seminars, forums, and meetings to ensure currency of education.
  • Assist the Director of Human Resources with developing and monitoring spending against the departmental training budget.
  • Work effectively as a team member with other members of management and the human resources staff.
  • Exemplify the core values and philosophies of the organization.
  • Performs other duties as assigned by the human resources director.

 

Qualifications:

  • A Bachelor’s degree in business administration, communication, education, liberal arts, or technical writing OR at least three years of training equivalent.  
  • At least two years of experience in a public administration setting, preferably in human resources or administration.  
  • Proven ability to lead by example and foster mentoring relationships.  
  • Outstanding verbal, written, multi-tasking, and presentation skills.  
  • Ability to create momentum and foster organizational change.
  • Must have tertiary qualifications in human resources, training, and development or business studies.
  • Proficiency in MS Word and Excel required.
  • Georgia State Driver’s License with a safe driving record.

 

Physical Requirements:

  • Frequent walking, standing, stooping
  • Ability to carry 25 pounds up to 50 pounds and occasional over 50 pounds.
  • Occasionally sitting, crawling, crouching, climbing, and balancing.
  • Ability to grasp and hold.

 

Salary: $25.07-$37.61/hr

Open Until: 08/31/2022

Contact Name: Human Resources

Contact Phone: (478) 464-5600

Contact Email:

Application Procedure:

The Macon Water Authority job application can be downloaded here (requires Adobe Acrobat Reader). Please complete the application and submit it one of three ways, along with your resume: email to jobs@maconwater.org; fax to 478-741-2629; or come to our Administrative Building and complete an application. The address is 537 Hemlock Street, Macon Georgia, 31201. Due to the high volume of applicant submissions for employment, we are unable to speak with you individually about your application. All applicants will be reveiwed and those selected for the hiring process will be contacted.

 

EOE M/F/D/V

 

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Address
Macon Water Authority
790 Second St.
P.O. Box 108
Macon, GA 31202-0108
Phone
(478) 464-5600
Fax
(478) 741-9146
Email

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