The Macon Water Authority

790 Second Street • Macon, GA 31202-0108 • (478) 464-5600

Frequently Asked Questions

Customer Care

Why can't I register my new online account?

Registering an online account requires your new account number, the account holder’s last name, and the last four digits of the account holder’s social security number or drivers’ license.

If you have encountered difficulties registering with this information, the MWA Customer Care department is available to help you set up your online account from 8:00 a.m. to 5:00 p.m. by phone at (478)464-5600, in person at 790 Second Street, and online by emailing CSTINQ@maconwater.org.

Why has my account number changed?

The Macon Water Authority upgraded its financial software as of April 2nd, 2018. The upgrade has assigned each MWA customer a new account number.

Your new six digit account number can be found on any bill dated April 2nd, 2018 or later. You can also call (478) 464-5600 to speak with a Customer Care representative and obtain your new account number.

Your new six digit account number can be used to pay your bill online, or over our automated phone line.

Tagged: account number, register online account, payment, payment methods


What are the different methods for paying my water utility bill that are accepted at the Macon Water Authority?

MWA customers may pay their water utility bill each month according to a variety of payment methods. Payment methods online include credit card payment, debit card payment, and direct draft from a financial institution. All online payment methods can be scheduled to recur automatically.

In person payment methods include payment by mail, payment by check, payment by credit card in the office or over the phone.

The MWA also offers a 24 hour payment drop box and a drive-thru window open from 8:00 a.m. to 5:30 p.m. Monday through Friday at the MWA headquarters building on 2nd Street.

Tagged: payment, online payment, payment methods


What information do I need to register my account? Do I need to reregister my account?

If you registered to pay your MWA bill online before March 30th, 2018, you will need your new MWA account number, which is available on your April 2018 bill. The MWA sent notifications with your new account number to your email, if currently on file with the MWA. The MWA has also sent out letters to our customers with your new account number.

Here is the other information you will need:

  • New 6-digit account number
  • Primary account holder’s last name
  • Last 4 digits of Primary account holder’s driver’s licence or social security number

Tagged: customer self service, register online account, payment, online payment, account number


How can I pay my bill online?

You can register your account to make payments through the Macon Water Authority’s customer self service portal, available here [LINK]. You can also skip the registration to pay as a guest [LINK]. Once you have successfully logged in to the customer self service portal, please choose “Payments”, located along the top blue bar of the page. You have the following payment options online:

  • Credit Card (Visa, MasterCard, Discover)
  • Debit Card (Visa, MasterCard)
  • E-check checking account
  • E-check savings account

Tagged: payment, online payment, payment methods, customer self service


How can I view my bill online?

You can review your invoice online by signing into your online customer self service account, selecting “Account” along the top blue bar of the web page. Then select “Account Detail” from the drop-down menu. Under “Account Information”, in the center of a page, is a link to “view your current bill”. You will only be able to review bills online that are dated April 2nd, 2018, or later.

Tagged: payment, online payment, customer self service


How can I view my payment history online?

Any transactions processed after April 2nd, 2018, will be available for review through your registered account on MWA’s customer self service portal. Once you have logged into your online account, you can review these transactions by clicking “Account” along the top blue bar. Then, on the left hand menu, select “Account Transaction History”.

If you would like to review your MWA’s account transaction history, please call our Customer Care department at (478) 464-5600 or visit one of our Customer Care representatives at our 790 2nd Street location during our business hours (8:00 a.m. to 5:00 p.m.).

Tagged: payment, online payment, customer self service, account history


How do I find my new billing date?

Most customers will continue to receive their bills around the same time of the month that they have in the past. There will be some customers who will begin to receive bills slightly earlier or later than they have in the past. Customers will still receive 12 bills in a calendar year. If your due date has shifted, and affected your ability to pay on time, please contact the Customer Care department at (478) 464-5618 to help you adjust to your new due dates.

What are the advantages of paying my water/sewer bill via recurring scheduled payment from my financial institution?

Recurring draft service is quick and easy. MWA customers who sign up for recurring scheduled payment service receive their normal monthly bill, but the date and amount they wish to pay each month. The MWA’s payment processor automatically withdraws the payment from the customer’s approved credit or debit card, as well as from a customer’s checking or savings account on the day of the month the customer selected.

When will my scheduled auto payment process?

The bill due date is the same date as the scheduled auto payment date. You can review the due date by logging in to your customer self service account, selecting “Account” along the top blue section. On the left hand menu, select “Account Transaction History”. The column labelled “Due Date” is the date that your auto payment will be automatically withdrawn from the customer’s approved credit or debit card, or from a customer’s checking or savings account. Customers don’t have to remember due dates or risk the potential for being assessed late fees or penalties. Auto payment allows MWA customers to always pay their water/sewer bill on time.

I forgot my username.

Your username is the email you used when registering your online account. If you cannot remember your email, you can also use your new 6-digit MWA account number listed on your bill. You can also call our Customer Care department at (478) 464-5600 to receive assistance in accessing your account.

I forgot my password.

On the home page of the customer self service portal at customers.maconwater.org, on the left hand side of the screen, click “Forgot Password”. Then enter the email address you used to register your account. If you cannot remember the email address you used to register your account, you can call our Customer Care department at (478) 464-5600 to receive assistance in accessing your account.

How do I sign up for paperless billing (e-billing)?

You can sign up for paperless billing after registering your online customer self service account. Once your online account is set up, select “Paperless Option”. You will be automatically transferred to our payment processor’s website. From the screen labelled “Paperless”, you can select the circle of “yes” to turn on paperless billing, or “no” to receive paper bills in the mail from MWA. Remember, your paperless settings will not be saved until you confirm your choice through the confirmation email.

Tagged: payment, online payment, payment methods, customer self service, paperless billing, ebilling, ebill


What other online payment features/options do I have?

Once you have registered your MWA account with our customer self service portal, additional payment features include:

  • Save multiple payment methods for quick and easy payments
  • Schedule Auto Payments by clicking Auto Pay under Payments
  • Register online for our Text and Pay option to get reminders of your bill due date and pay your bill via one easy text message

What other payment options do I have if I prefer not to make a payment online?

The Macon Water Authority offers walk-up and drive-thru service at the MWA Albert Billingslea Administration Building. The MWA Headquarters physical/street address is 790 2nd Street in downtown Macon. A night drop box also is available during non-business hours. A walk-up drop box is located at the front of the building, near the drive-thru, which can be accessed from the first drive-in lane; or, customers can access a drop box in the fourth drive-in lane.

MWA customers can pay by mail as well. The Authority’s post office box address is P.O. Box 108, Macon, GA 31202-0108.

The MWA also accepts Visa, MasterCard, and Discover, for payment of customer water/sewer bills. Credit card payments can be made by phone with a Customer Care Representative or by accessing the Authority’s online payment system.

How can I register more than one account under the same username using MWA's customer self service portal?

Please call our Customer Care department at (478) 464-5600 or visit one of our Customer Care representatives at our 790 2nd Street location during our business hours (8:00 a.m. to 5:00 p.m.) to discuss your eligibility for this feature. If you meet the MWA requirements for consolidated accounts, a Customer Care representative will assist you in linking your accounts.

Can I consolidate all of my MWA accounts so I only pay one bill?

Please call our Customer Care department at (478) 464-5600 or visit one of our Customer Care representatives at our 790 2nd Street location during our business hours (8:00 a.m. to 5:00 p.m.) to discuss your eligibility for this feature. If you meet the MWA requirements for consolidated accounts, a Customer Care representative will assist you in linking your accounts.



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Address
Macon Water Authority
790 Second St.
P.O. Box 108
Macon, GA 31202-0108
Phone
(478) 464-5600
Fax
(478) 741-9146
Email

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