Customer Service
Interactive Voice Recognition (IVR)
The Macon Water Authority (MWA) Interactive Voice Recognition (IVR) system was created in an effort to reduce the wait time for customers making transactions or inquiries during peak hours of the business day, as well as to allow customer's access to their accounts during non-business hours.
Customers can now call the MWA 24 hours a day, seven days a week, at 478-464-5600, to access a multitude of account services.
The IVR system allows customers of the MWA to call the IVR number and review their current bill. If the customer has a higher bill than normal, the system will help them to identify the reasons behind it, such as a possible leak, an incorrect meter reading, or higher consumption.
In addition to information concerning the amount of their bill, payment arrangements can be made through the IVR. The service helps customers locate the proper address for mailing a payment, will notify the customer of the operation hours of the Authority, and will allow the customer to arrange for a delayed payment if necessary.
New customers to the Authority are able to access needed information through the IVR to establish water or sewer service as well.